Payment Policy

Store Name: Eco-KitchenBD
Effective Date: 22/10/2025

At Eco-KitchenBD, we aim to provide a secure, simple, and flexible payment experience for all our customers across Bangladesh.

Accepted Payment Methods

We currently offer the following payment options:

  • 💵 Cash on Delivery (COD)
  • 📱 Mobile Banking (bKash, Nagad, Rocket – if applicable)
  • 💳 Online Payment (Card / SSLCommerz or other gateways – if enabled)

Available payment methods will be shown at checkout.

Cash on Delivery (COD)

  • COD is available across Bangladesh
  • Payment must be made in full at the time of delivery
  • Please ensure the correct amount is ready when receiving the order
  • Orders may be confirmed via phone before dispatch

Prepaid Orders

For online or mobile payments:

  • Orders are processed after successful payment confirmation
  • You will receive a confirmation via SMS or call
  • In case of failed transactions, the deducted amount (if any) will be refunded by your payment provider as per their policy

Order Confirmation

  • All orders are subject to confirmation
  • Our team may contact you via phone to verify your order before shipping
  • Eco-KitchenBD reserves the right to cancel unverified or suspicious orders

Pricing & Currency

  • All prices are listed in Bangladeshi Taka (BDT)
  • Prices are subject to change without prior notice
  • Any applicable delivery charges will be shown at checkout

Payment Security

We take your security seriously:

  • All online payments are processed through secure and encrypted payment gateways
  • We do not store your card or payment details

Refunds Related to Payments

  • Refunds (if applicable) are processed according to our Refund Policy
  • Prepaid orders → refunded to original payment method
  • COD orders → refunded via mobile banking or bank transfer

Failed or Cancelled Orders

  • If your order is cancelled after payment, you will receive a full refund
  • Refund processing time may vary depending on your payment method/provider

Contact Us

For any payment-related inquiries, feel free to contact:

Eco-KitchenBD Support Team
Email: support@ecokitchenbd.com
Phone: +8801778768213
Address: Eco-KitchenBD, House 53, Road Number 19, Nikunja-2, Dhaka 1229, Bangladesh

Eco-KitchenBD — Secure Payments, Smooth Shopping 🌿