Refund policy

Store Name: Eco-KitchenBD
Effective Date: 22/10/2025

Thank you for shopping with Eco-KitchenBD.
We are committed to providing high-quality bamboo fiber kitchen products that are eco-friendly, durable, and safe for everyday use. This Refund Policy explains when and how you can request a refund, along with your rights as a customer under Bangladeshi consumer protection laws.

Scope

This policy applies to all products sold through Eco-KitchenBD, including bamboo fiber kitchen items, delivered within Bangladesh via Cash on Delivery (COD) or tracked shipping.

When Refunds Apply

You may be eligible for a refund if:

  • The product is defective, damaged, or broken upon delivery
  • You receive the wrong item, size, or color
  • The product is missing parts or accessories
  • The order is not delivered within the promised timeframe
  • The item is significantly different from its description or images on our website
  • You cancel a prepaid order before it is shipped

Eligibility Conditions

To qualify for a refund:

  • You must contact us within 7 days of receiving the product
  • The item must be unused, in original condition, and in original packaging
  • All tags, accessories, and included items must be intact
  • You must provide proof of purchase (Order ID / receipt / tracking number)
  • We reserve the right to inspect the product before approving the refund

Cancellation Before Dispatch (Prepaid Orders Only)

  • Orders can be cancelled before shipping for a full refund
  • Once shipped, cancellation is not possible — you must follow the return process

Return & Refund Process

  1. Contact our support team with:
    • Order ID
    • Reason for return
    • Photo/video proof (if applicable)
  2. Our team will review your request
  3. If approved:
    • You will return the product to our return address
    • If the issue is our fault (damaged/wrong item), we cover return shipping
    • Otherwise, return shipping cost will be borne by the customer
  4. Refund processing:
    • Processed within 5–10 business days after approval
    • Prepaid orders → refunded to original payment method
    • COD orders → refunded via mobile banking/bank transfer

⚠️ Shipping charges are non-refundable unless the issue is from our side

Non-Refundable Cases

Refunds will not be accepted if:

  • You change your mind after delivery
  • The product has been used, damaged, or modified
  • Original packaging or accessories are missing
  • The item is marked as “Final Sale” or “Non-Returnable”
  • Minor differences in color or texture occur due to lighting or screen settings
  • Natural variations in bamboo fiber (grain, shade, texture) occur — these are normal and not defects

Exchange Policy

We may offer exchanges for:

  • Damaged or defective products
  • Wrong item delivered

Exchange is subject to product availability.

COD Orders & Delivery Inspection

  • Please check your package in front of the delivery agent
  • If damaged or incorrect, you may refuse delivery immediately
  • If accepted and later issues are reported, proof (photo/video) will be required

Legal Compliance & Customer Rights

Eco-KitchenBD complies with the Bangladesh Consumer Rights Protection Act and e-commerce guidelines.

If a valid refund is not processed, customers have the right to file a complaint with the Directorate of National Consumer Rights Protection (DNCRP).

Contact Us

For any refund or return inquiries, contact:

Eco-KitchenBD Support Team
📧 Email: support@ecokitchenbd.com
📞 Phone: +8801778768213
📍 Address: Eco-KitchenBD, House 53 Road Number 19, Nikunja-2, Dhaka 1229, Bangladesh

Please include your Order ID and issue details when contacting us.

Policy Updates

Eco-KitchenBD reserves the right to update this policy at any time.
The latest version will always be available on our website with the updated effective date.

Eco-KitchenBD stands for sustainability, trust, and quality. 🌱
We’re here to make your kitchen smarter, safer, and eco-friendly.